Hospitals, large provider groups and clinics each represent, in and of themselves, a community. The strength of these organizations is derived from the strength of the interpersonal relationships formed within each. If a provider community is thriving, the interpersonal relationship bonds are strong within the community. Where ever and whenever the sense of community breaks down, you will find burned out employees.
Recently I began reviewing the 6 mismatches between the job and the individual which can lead to burnout and writing about them in a series. The fourth mismatch in this series, breakdown of community, is the subject of this particular post.
Interpersonal relationships are a fundamental component of community within an organization. Of all the reasons people look forward to going to work, the anticipated interaction with fellow employees ranks high on the list. This makes the workplace a more interesting place, fosters teamwork and provides a platform for mutual support.
As organizations grow ever larger or too quickly, a breakdown in the character of the organization can result if short-term profitability is chased at the expense of interpersonal relationships. In other words, the heart-and-soul of the organization gets lost or left behind. This can lead to greater conflicts among employees, a lack of mutual support, lack of respect and a growing sense of isolation.